Definition of customer-facing in English:

customer-facing

adjective

  • Dealing directly with customers.

    ‘the programs are particularly valuable in customer-facing environments such as call centers’
    • ‘The bank said it hoped some staff would transfer to other jobs in the "customer-facing" areas of the business.’
    • ‘Backing up their solutions is the largest customer-facing organization in the industry.’
    • ‘Before the merger was complete, the bank pledged to maintain employment levels in what it calls "customer-facing positions."’
    • ‘Look for metrics in the revenue growth areas of customer-facing applications.’
    • ‘The company insisted that employees in customer-facing jobs would not be targeted by the job cuts.’
    • ‘An undisclosed number of jobs will go, but any reduction in headcount is likely to be balanced by an increase in customer-facing roles.’
    • ‘All these are granted on a pro-rata basis to bank staff who work reduced hours, many of them in customer-facing roles, technical, business and customer support.’
    • ‘Superior management of customer relationships requires integration between these fundamental functions to provide a seamless customer-facing deployment.’
    • ‘Enhancing the breadth of knowledge of various domains and technologies among customer-facing associates.’
    • ‘To unlock the full revenue potential of the core infrastructure, carriers must deploy new services at the customer-facing edge.’
    • ‘Customer relationship management is a business strategy that company leaders employ to coordinate customer-facing business functions.’
    • ‘Expect original equipment manufacturers (OEMs) to not slash spending in customer-facing systems.’
    • ‘Customer-facing associates usually spend majority of their time chasing for responses to their queries.’
    • ‘The firm has also hired Bain & Co. to deal with customer-facing issues surrounding the takeover.’
    • ‘Another significant difference is the customer-facing presentation of the published media itself.’
    • ‘Gather information from customers, from your customer-facing employees, from sources outside the firm.’
    • ‘Dell has a relatively flat structure with minimal bureaucracy at the customer-facing end of the business.’
    • ‘Customer-facing functions must be rapidly adaptable, allowing organizations to accommodate real-time business change and seize new market opportunities.’
    • ‘It seems companies are ditching customer-facing ebusiness and instead adopting systems aimed at suppliers and employees.’
    • ‘SMT has taken disciplinary action against the courier and removed him from a customer-facing role.’